We are committed to your privacy!
Clear Earth does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and in improving your experience with Clear Earth.
We know that keeping your personal information private is very important and we do this responsibly and in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). Maintaining your confidence in Clear Earth Australia is our priority.
Please note: Clear Earth Branded Products are not directed at nor promoted to those under the age of 18.
Collection:
Providing personal information is not a prerequisite for accessing the Clear Earth website. However provision of personal information is necessary when placing an order online, or registering to receive information or when providing feedback.
In these cases you will see that some of the information you are asked to provide is mandatory (without which you will not be able to complete the process) and some is voluntary.
Apart from the information you personally provide to us we may collect navigational information when you browse the Clear Earth website. This is general information like your domain type, IP service provider, browser type and IP address and is presented in the form of overall average use on a daily basis. It does not contain personal information about you.
We also use cookies, which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive.
Both navigational information and cookies are used by Clear Earth to identify problems, evaluate the effectiveness of our website and analyse trends. With this knowledge, we can improve your experience of our website.
Storage and Security:
Clear Earth keeps implemented stringent security measures that protect the information we collect at our website. We receive and store the information on Clear Earth secure databases. This information is only accessible by authorised Clear Earth staff who are fully briefed on the importance of strict confidentiality.
If you are visiting clearearth.com.au from a location outside of Australia, your product orders placed with Clear Earth will be accepted and processed in Australia and shipped from Australia.
All information you provide is processed and maintained in our secure web servers and internal systems located in Australia. Furthermore, your personal financial information is not stored on the Clear Earth website or servers at all and is not accessible from the Clear Earth website or servers. Unauthorised intruders will not be able to access your personal financial information or any relative data about you.
Unfortunately, the potential of security and privacy breaches are inherent in the nature of the internet and no data transmission, over the internet, can ever be absolutely guaranteed.
When shopping with Clear Earth customers are provided with the most secure shopping environment possible. We designed the Clear Earth online store to only accept orders that are made from web browsers that permit communication through Secure Socket Layer (SSL) technology; thus providing Clear Earth customers the confidence of knowing that all orders placed are securely encrypted and protected. Orders that originate from any unsecured connection are automatically barred.
Clear Earth uses only TLS 1.2 and SSL 3.0 Encryption. Credit Card Numbers are not stored on site.
Use and Disclosure:
Clear Earth will never sell or rent your email address or other personal information to unrelated third parties. AND Clear Earth will not disclose your email address or other personal information to unrelated third parties unless required to do so by law, or unless based on our belief, in good faith, that it is necessary to protect the integrity of users of our website or the public.
Clear Earth uses the information gathered for processing your order, website development and for planning and improving our products and customer / visitor experiences and services when visiting clearearth.com.au.
We may use the information provided by you to keep you informed about new Clear Earth products or items of interest via email or postal services as long as you have indicated that you do not object. It is not Clear Earth’s intention to intrude by delivering an over abundance of information to our customers. Customers maintain the option of choosing not to receive any further newsletters or promotional material by clicking on the unsubscribe link clearly visible in the various emails you may receive from time to time.
Alternatively you may contact Clear Earth directly via email at unsubscribe@clearearth.com.au.
A visitor may register to join the Clear Earth mailing list. The information collected is used to communicate with that person directly and to help build a profile using the geographic location, age and any feedback the visitor may wish to provide. We welcome feedback. Comments made are used to improve Clear Earth services.
Contacting us:
If you have any questions, comments or concerns regarding our privacy policy, please contact Clear Earth via email, postal mail or telephone as follows:
Email:
john@clearearth.com.au
Postal Address:
Clear Earth15/12 Cecil Road
Hornsby, New South Wales 2077
AUSTRALIA
Phone: 02 9477 1771